🔄 Refund & Returns Policy

We want you to love what you ordered. If something isn't right, here's how we handle it:

Change of Mind
We do not offer refunds or exchanges for change of mind purchases, so please choose carefully.

Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, you are entitled to a remedy under Australian Consumer Law. Please contact us within 7 days of receiving your order at [your email] with:

Your order number
A description of the issue
Photos of the item

We will offer a replacement, store credit, or full refund depending on the situation.

How to Contact Us
Email: novacart.admin@gmail.com

We aim to respond within 1–2 business days.